Hello! I’m Shawn Jones. I’m a product design leader and mentor. I have over 14 years over experience leading diverse teams through complex problems.

I approach teams with empathy and a people-first focus. I approach product development and strategy with data-driven and impactful decision making for both the business and customer. I’ve had the wonderful opportunity to collaborate with a diverse set of brands including: ezCater, Copper Banking, Charles Schwab, IBM and the United States Navy. My background is eclectic, I’ve led and build products within these industries: financial services, food and beverage services, corporate catering, learning and education, and e-commerce.

I am an avid traveler and adventurer. I live in Colorado and it’s by far the most beautiful state to go on weekend getaways with the family. I enjoy hiking, skiing and wine and bourbon tasting.

Who I’ve collaborated with

Over the past 10 years I’ve created research, analytics and human-centered product experiences across these diverse brands:

Past work experience

Sr. Product Design Manager
ezCater
Remote & Boston, MA
Nov 2022 - Present

During my time at ezCater I led and managed both the Corporate Solutions and Supply teams and products. I led, grew, and managed a group of product designers, content writers and researchers through our Corporate Solutions teams including: Corporate Accounts and Relish and our Supply teams including: delivery, reliability, integrations, marketing programs, and our restaurant catering platform.

Select projects: Relish Admin Portal, Corporate Accounts Admin Portal, Relish iOS/Android app, Supply Self Service, Sponsored listings and marketing performance reporting

Director of Product Design
Copper Banking
Remote & Seattle, WA
Oct 2021 - Jul 2022

At a fast-paced startup, I led a lean design team to create a banking and investing app for teens and parents, establishing a scalable Design System and strategic prioritization framework. I mentored designers, launched Copper’s first educational investing product, and helped grow the user base from 300,000 to over 900,000 in six months.

Select projects: Copper Investing, Teen savings goals, Teen quizzes and rewards,

Sr. UX Design Manager
Charles Schwab
Remote & Austin, TX
Jun 2019 - Oct 2021

At Schwab, I led the Innovation Accelerator design team, coaching on agile practices and Schwab’s product lifecycle. I increased design thinking adoption through training over 200 employees and facilitated workshops to uncover client needs. Additionally, I helped define the 2020 design strategy and implemented initiatives to foster designer growth and collaboration.

Select projects: Gift of Financial Planning,

Sr. UX/UI Designer
IBM
Cambridge, MA
May 2017 - Jun 2019

I designed learning management systems, websites, and mobile apps, including IBM’s AI Skills Academy, Quantum Computing for Executives, and Apprenticeship Academy. My work aligned with IBM’s strategic goals, successfully delivering impactful learning experiences to all IBM employees.

Select projects: Your Learning Chatbot, Your Learning Rewards Program, Artificial Intelligence Academy, Quantum Computing Academy, Always Be Learning Campaign.

Sr. Production Designer
Image 4
Manchester, NH
Feb 2017 - Apr 2017

As project manger and lead designer, working directly with clients to create spacial experiences in business interiors, exteriors, and trade show exhibits.

Graphic Designer (Intern)
VHB
Watertown, MA
Jul 2016 - Dec 2016

Organized over 10,000 icons and designed an icon library for reports, proposals, and collateral.
Transformed data sheets into clear and comprehensive infographics. As one of two experienced sketch-up users in office, I developed sketchup models from CAD files and blueprints to create realistic scenes for architects and project managers to show clients.

Graphic Designer
Alzheimer’s Association MA/NH Chapter
Watertown, MA
Feb 2016 - Jul 2016

As lead designer, I designed several flyers, brochures, invitations, web banners, postcards, videos, and a billboard in Boston, MA. Created all collateral for the 2016 Walk to End Alzheimer’s.

Administrative Supervisor (YN2)
United States Navy
Williamsburg, VA
Jul 2008 - Jul 2013

Morale Welfare and Recreation Vice President. Created over 75 flyers, posters, and command function tickets including the command’s holiday balls. Organized all events and maintained budget for the committee.

Lean Six Sigma Processes Improvement Project. Conducted a two week Process Improvement review with a team to incorporate a design driven strategy to improve travel process for the overall organization. Created process maps, flow charts, and mapped out user experiences.

Assistant Leading Petty Officer. Supervised an office of 12 personnel. Made critical decisions during weekly meetings with office managers and processed monthly reports for the commanding officer. Reviewed all correspondence, awards, employee evaluations, and legal documents. Paid exceptional attention to details and multitasked in editing, writing, and reviewing correspondence through the office.

Lead Defense Travel Administrator and Government Travel Charge Card Coordinator. Organized all travel arrangements for 450 personnel including booking hotels, flights, transportation, and other necessities. Collected all debt, and managed government credit cards, passports, and visas for all personnel.

Education

Bachelor of Art, Experience Design
Northeastern University
Boston, MA
2013 - 2017

Accomplishments

Design Thinking Practitioner Badge
IBM

Design Thinking Co-Creator Badge
IBM

Best UX Design of the year
GeekWire
For Copper Investing’s product

Military awards

White & Yellow Belt Lean Six Sigma

Expeditionary Warfare Medal

Armed Forces Service Medal

Good Conduct Medal (5 years)

Navy and Marine Corps Achievement Medal